Whether you’re new to online sports betting or you’ve been in the game for some time, everyone needs a little help from time to time. We’ve put together some useful tips and information about our frequently asked questions including account queries, withdrawals and passwords.
It happens sometimes that your deposit made does not reflect immediately due to a temporary connection downtime. All you need to do is refresh your Betway account as follows:
Is your deposit not reflecting in your Betway account?
Please click on the Cash button on the top right hand side of your screen to refresh your balance.
Is your Free Bet not reflecting in your Betway account?
Please click on the Free Bet button on the top right hand side (next to “Cash” button) of your screen to refresh your balance.
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Deposit methods available
We currently accept deposits from Tigo, MTN Mobile Money, Airtel and Vodafone Cash.
If your deposit doesn’t reflect a few minutes after refreshing your Betway balance please contact us via live chat, email us or WhatsApp: +233 55 722 2615 the full SMS confirmation you received from your Mobile Money provider so we can track down your deposit .
Deposits are normally credited to your Betway account instantly. Should there be any Network failure or ongoing maintenance at the time of your deposit, this may take up to 48 hours to reflect on your Betway account or could be reversed back to your Mobile Money account.
How to deposit
Once you are logged on to your account, click on “My Account”, and then click on “Deposit Funds” you will see the list of withdrawal options available. Select your preferred deposit method and it will display the steps to follow in order to make a successful deposit.
Visit our Banking page to learn more about our various mobile money deposit methods.
Betway withdrawal times
Withdrawals are paid instantly (up to a limit of GHS 2,000 per day).
Method of payment:
Withdrawals are paid back to same mobile number you initially deposited from, and please bear in mind that this mobile number cannot be changed once the account has been registered.
If your withdrawal does not process instantly, this will be investigated and reprocessed (paid) within the next 24 hours. If it has been more than 24 hours and you have still not received your withdrawal please contact our dedicated call centre and one of our agents will gladly assist you.
A withdrawal may be delayed due to various reasons, such as maintenance, network errors (MTN, Airtel, etc), or the mobile money accounts may experience downtime.
How to withdraw:
In order to request a withdrawal you would need to log into your Betway account, Click on “My Account” and then click on “Withdraw Funds”.
You can also SMS w#the amount you wish to withdraw#your Betway pin to 1795. E.g. w#1000#12345.
Once the withdrawal has been requested you will receive an SMS confirmation.NB: You need to make at least one deposit on your Betway account and place a bet first before being eligible to withdraw any cash balance.
Check ourBanking page to learn more about our various mobile money withdrawal methods.
Below are possible reasons to this:
- One or more games on your betslip haven’t played to completion yet
- When it comes to amateur, reverse or small leagues it sometimes may take a couple of hours for the league to confirm the match result
- Due to maintenance or any unforeseen technical issues
- If all games on a betslip have played and completed, please allow up to an hour and contact us if you still haven’t got the winnings on your Betway account.
The reason could be that the betting type/market you selected is not what you had in mind. Our advice is that you always double check and make sure you understand the type of bet you are about to place. You are more than welcome to contact us should you have any issue in that regard.
This could be due to a connection timeout on your mobile device or computer. We suggest that you do the follow steps to try and resolve the matter:
- Log out from your Betway account
- Clear the cache and cookies on your Internet browser as well as all temporary files
- Log back in and try again
- Should the issue persist please try from a different device or computer, and check that your internet connection is well up and running
- If the matter is still not resolved please contact us and ensure you have the exact error message, the list of your betting selections and a screenshot of the error if possible so we may be able to investigate and fix the problem for you
Our friendly support staff are available 24/7/365 and you can Contact Us via a number of platforms regarding any query you may have.
You could be our next big winner when you play Betway's Jackpots today. New fixtures are loaded weekly based on the most popular leagues and games across the globe. Stand to win millions in cash on Jackpots such as the Pick 4, Pick 6 and Pick 15.
Why did I receive less than the prize amount offer?
- Because the prize amount is shared among all winners. E.g. if the prize amount is GHS 1,000 and 8 people won it means each person will receive GHS 125
- You chose a stake per line on your ticket that is lower than the default unit stake on the Jackpot. For example, in a 1X2 Pick 5 pool, a GHS 2 stake per line plays for GHS 5,000, a GHS 0.50 stake per line plays for GHS 1,250 and a GHS 0.20 stake per line plays for GHS 500
How many people won?
You can see how many winning units there are in any recently settled pool by following the below steps:
- Click on the Jackpot tab
- Then click on “Results” on the right inside of the page
- Select the option “Completed” and this will populate the list of Jackpots resulted
- Click on the relevant Jackpot and this will give you a prize breakdown
Why is the number of winning units (winners) not a whole number?
This is due to variable bet amounts placed. A full one unit is when you use GHS 4 to place a jackpot bet, but if you use for instance GHS 2 this will be considered as 0.5 unit instead 1 unit
How to place a Jackpot bet?
- Click on the Jackpot tab
- Select which Jackpot you would like to bet on
- Make your selections in each game
- The default bet amount is GHS 4, if you are happy with that please click on “Play for GHS 4”
How are Syndicate Prizes Split?
When a Syndicate wins a jackpot, the prize is split among all Syndicate contributors in proportion to the percentage of their contributions towards the ticket.
For example, if the total cost of a Syndicate ticket is 100 and you have contributed 10, you own 10% of that ticket. And if it goes on to win 1,000, you will receive 100, provided that it’s the only winning ticket for the pool.
How does a Syndicate Cash Out work?
- Syndicate tickets can receive Cash Out offers like regular tickets when they are eligible to win a prize
- Captains only may be able to accept the offer and will often use their social media profiles to communicate their Cash Out decisions or poll contributors on their opinion. So staying in touch with them on your preferred platform is a good idea
- All Syndicate contributors will be able to see available Cash Out offers, but only the Syndicate Captain can decide to cash out fully or partially
What happens if a syndicate isn’t fully funded?
If your Syndicate ticket does not get fully funded by the time the first game kicks off, all funds contributed (including yours) will be automatically returned to the respective contributors’ accounts and the ticket will be voided.
Visit our Jackpots page to learn more about being part of our Jackpot Syndicates. The Captain makes the selections and winnings are shared according to contributions.
Forgot your Betway password
SMS the word Reset to 1795, we will reply with a new password within 15 minutes and you can logon with the new password and get back to betting on the biggest soccer games from around the world.
You can also reset your own customized password by clicking on “Forgot password” in the top right hand corner of your Betway account, then enter your mobile number (e.g. 579999333), you will then receive a code via SMS which you will be required to input in the “Reset Code” field, then enter your new password under “New Password” and click on “Request Password Reset”.
How to bet?
Our Sports page is jam-packed with various sporting events and major tournaments on popular sports such as soccer, tennis, basketball and rugby.
In order to place a bet you will need to firstly log into your account, once logged in a tab of available sports to bet on will display, this is ordered by popularity per region.
- Navigate to Betway's home page for the latest upcoming fixtures
- Click on More bet types/leagues to choose your market and league
- Add your selections to the Betslip by tapping or clicking on them
- Once you are done with your selections, confirm your bet on the Betslip
How do I use my Free Bet?
- Log on to your Betway account
- Click on the Sport or Live tab
- Make your predictions/selections
- Then click on “Use My Free Bet”
- Confirm your bet
How do I view my Betting History?
- Log on to your Betway account
- Click on “My Account” tab on the top right hand corner
- Click on “My Bet” tab
- The “Open Bets” tab will populate the bets which are still to be resulted, while the “Settled Bets” populates your resulted or settled bets
How does Early Cash Out work?
Early cash out is an offer which allows you to get money back on your bet before the game you have bet on is over.
The amount of money you get back is determined at the time you accept the offer and will depend upon the current likelihood of the bet winning or not – so it could be greater or less than the initial stake, but never more than the initial potential return.
Gain the advantage by using your Early Cash Out feature, you don’t have to wait for your bets to settle before you can cash out.
What promotions are available?
Any promotional events available to you will be sent to your email address registered on your Betway account, and/or via SMS with the necessary information on how you can go about taking up such offer. Generally these offers will also appear as banners in your account under the “Promos” tab.
It is best to familiarize yourself with any promotional material you receive to ascertain how to enter and participate in the particular promotion. The “More Info” button on your account banners contain details and guidelines regarding the specific promotions they advertise.
Stay up-to-date by visiting our Promotions page where you can stand to win real life prizes and Free Bets on promotions such as 4 to Score and Refer-a-Friend.
Betting via SMS with us is incredibly easy. With us not only can you Bet via SMS but we offer a wide range of functionality over SMS. Please note that currently we only offers SMS betting for the Match Result (1x2) market. We also allow SMS betting for our weekly Jackpot and daily Lucky Numbers. Click the link below to get a full "How To" guide for SMS betting, and open up a whole new world of possibilities.
How do I register an account via SMS?
To register an account on Betway, SMS Accept to 1795 (after reading our terms and conditions). We will send you a confirmation SMS with your account details.
How do I place a bet via SMS?
We will always send you a confirmation of your bet, once you have staked your bet.
To place a single bet, SMS the Betway Game ID, the team you predict to win in the 90 min (Home=1, Draw=X, Away=2), and the amount you want to bet (note minimum bet GHS 1,000) to 1795 E.g. A123#2#2000.
To place a multi bet, SMS the Betway Game IDs, the team you predict to win in the 90 min (Home=1, Draw=X, Away=2), and the amount you wish to bet (note minimum bet GHS 1,000 SMS How to Ghana) to 1795.
- Multimarket bet: A123#CS2-1#M456#2#T789#GG#G321#FS1#2000
To place a Jackpot bet SMS the Betway Jackpot ID (JP6, JP7, JP13 or JP15) and your selections to 1795.
To place a Double Chance Bet, you must SMS the Betway Game ID followed by a #DC and then your selection (1X=Home or Draw, 12=Home or Away,X2=Draw or Away), and the amount you would to bet to 1795.
- Single Bet: A123#DC12#15
- Multi-Bet: A123#DC12#G456#DC1X#15
To place an Under/Over Bet, SMS the Betway Game ID followed by a #Un or #OV and then your selection (15=Under/Over 1.5, 25=Under/Over 2.5, 35=Under/Over 3.5, 45=Under/Over 4.5, 55=Under/Over 5.5), and the amount you want to bet to 1795.
- Single: A123#UN25#10.
- Multi-Bet: A123#OV15#G456#UN35#10
Both Teams to Score
To place a Both Team to Score Bet, you must SMS the Betway Game ID followed by a #BT and then your selection (Yes= Both teams will score, No= Either one or no teams will score), and the amount you want to bet to 1795.
- Single: A123#BTNo#5
- Multi-Bet: A123#BTYes#G456#BTNo#50
To withdraw money from a Betway account you can SMS w#the amount you wish to withdraw#your Betway pin to 1795.
- We will send you the following confirmation of your request:
- Your withdrawal request is being processed. SMS Balance to 1795 to get current balance of account.
- To check the balance of your Betway account you can SMS Balance to 1795
- We will send you your current Betway account balance. E.g. Your Betway balance is GHS 356.
- To Reset a Betway account password, you can SMS Reset to 1795
- We will send you a new password. E.g. Your password has been reset. Your new password is 67890. Regards Betway.
- You can SMS Next to 6446 to get the next upcoming games
- We will send you the next upcoming games. E.g. Next Games: GameId W224 Dortmund v Bayern 1(3.2) X(2.5) 2(2.2). Place your Bets on 1795
Get a fixture List
- SMS Fixtures to 1795 to get a link to download our latest fixture list
- We will send you a link for you to download Betway’s latest Fixture list
Get a fixture List
Need Game IDs? Do you want Betway’s latest Game ID’s delivered straight to your phone? SMS Games to 1795 and get Betway’s Top games sent instantly. Don’t want to wait for the Top games to be played? SMS Next to 1795 to get Game IDs for the next games that are going to be played.contact us and one of our agents will be happy to assist you.
Do you have friends that love to Bet? Why not refer them to our site and get a Free Bet for yourself in the process.
How it works
- This promotion is open to all customers with an active Betway account
- You must have placed a cash bet of at least GHS 1 to be eligible to refer your friends
- You can refer your friend by entering his/her number in the above submission form
- An SMS will be sent to your friend with a unique promotion code and link to the site where he/she needs to register a Betway account
- Your friend MUST ensure that the unique promotion code they received via SMS is included on the registration form
- On successful registration your friend must make a deposit and then place a minimum wager of GHS 1
- Once your friend has placed a bet your Betway account will automatically be credited with a GHS 1 Free Bet
- Your friend must register their account at Betway within 7 days of receiving the SMS in order for you to be eligible for the GHS 1 Free Bet