Whether you’re new to online sports betting or you’ve been in the game for some time, everyone needs a little help from time to time. We’ve put together some useful tips and information about our frequently asked questions including account queries, withdrawals and passwords.
It happens sometimes that your deposit made does not reflect immediately due to a temporary connection downtime. All you need to do is refresh your Betway account as follows:
Please click on the Cash button on the top right hand side of your screen to refresh your balance.
Please click on the Free Bet button on the top right hand side (next to “Cash” button) of your screen to refresh your balance.
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We currently accept deposits from Tigo, MTN Mobile Money, Airtel and Vodafone Cash.
If your deposit doesn’t reflect a few minutes after refreshing your Betway balance please contact us via live chat, email us or WhatsApp: +233 55 722 2615 the full SMS confirmation you received from your Mobile Money provider so we can track down your deposit .
Deposits are normally credited to your Betway account instantly. Should there be any Network failure or ongoing maintenance at the time of your deposit, this may take up to 48 hours to reflect on your Betway account or could be reversed back to your Mobile Money account.
Once you are logged on to your account, click on “My Account”, and then click on “Deposit Funds” you will see the list of withdrawal options available. Select your preferred deposit method and it will display the steps to follow in order to make a successful deposit.
Visit our Banking page to learn more about our various mobile money deposit methods.
Withdrawals are paid instantly (up to a limit of GHS 2,000 per day).
Withdrawals are paid back to same mobile number you initially deposited from, and please bear in mind that this mobile number cannot be changed once the account has been registered.
If your withdrawal does not process instantly, this will be investigated and reprocessed (paid) within the next 24 hours. If it has been more than 24 hours and you have still not received your withdrawal please contact our dedicated call centre and one of our agents will gladly assist you.
A withdrawal may be delayed due to various reasons, such as maintenance, network errors (MTN, Airtel, etc), or the mobile money accounts may experience downtime.
In order to request a withdrawal you would need to log into your Betway account, Click on “My Account” and then click on “Withdraw Funds”.
You can also SMS w#the amount you wish to withdraw#your Betway pin to 1795. E.g. w#1000#12345.
Once the withdrawal has been requested you will receive an SMS confirmation.NB: You need to make at least one deposit on your Betway account and place a bet first before being eligible to withdraw any cash balance.
Check ourBanking page to learn more about our various mobile money withdrawal methods.
Below are possible reasons to this:
The reason could be that the betting type/market you selected is not what you had in mind. Our advice is that you always double check and make sure you understand the type of bet you are about to place. You are more than welcome to contact us should you have any issue in that regard.
This could be due to a connection timeout on your mobile device or computer. We suggest that you do the follow steps to try and resolve the matter:
Our friendly support staff are available 24/7/365 and you can Contact Us via a number of platforms regarding any query you may have.
You could be our next big winner when you play Betway's Jackpots today. New fixtures are loaded weekly based on the most popular leagues and games across the globe. Stand to win millions in cash on Jackpots such as the Pick 4, Pick 6 and Pick 15.
You can see how many winning units there are in any recently settled pool by following the below steps:
This is due to variable bet amounts placed. A full one unit is when you use GHS 4 to place a jackpot bet, but if you use for instance GHS 2 this will be considered as 0.5 unit instead 1 unit
When a Syndicate wins a jackpot, the prize is split among all Syndicate contributors in proportion to the percentage of their contributions towards the ticket.
For example, if the total cost of a Syndicate ticket is 100 and you have contributed 10, you own 10% of that ticket. And if it goes on to win 1,000, you will receive 100, provided that it’s the only winning ticket for the pool.
If your Syndicate ticket does not get fully funded by the time the first game kicks off, all funds contributed (including yours) will be automatically returned to the respective contributors’ accounts and the ticket will be voided.
Visit our Jackpots page to learn more about being part of our Jackpot Syndicates. The Captain makes the selections and winnings are shared according to contributions.
SMS the word Reset to 1795, we will reply with a new password within 15 minutes and you can logon with the new password and get back to betting on the biggest soccer games from around the world.
You can also reset your own customized password by clicking on “Forgot password” in the top right hand corner of your Betway account, then enter your mobile number (e.g. 579999333), you will then receive a code via SMS which you will be required to input in the “Reset Code” field, then enter your new password under “New Password” and click on “Request Password Reset”.
Our Sports page is jam-packed with various sporting events and major tournaments on popular sports such as soccer, tennis, basketball and rugby.
In order to place a bet you will need to firstly log into your account, once logged in a tab of available sports to bet on will display, this is ordered by popularity per region.
Early cash out is an offer which allows you to get money back on your bet before the game you have bet on is over.
The amount of money you get back is determined at the time you accept the offer and will depend upon the current likelihood of the bet winning or not – so it could be greater or less than the initial stake, but never more than the initial potential return.
Gain the advantage by using your Early Cash Out feature, you don’t have to wait for your bets to settle before you can cash out.
Any promotional events available to you will be sent to your email address registered on your Betway account, and/or via SMS with the necessary information on how you can go about taking up such offer. Generally these offers will also appear as banners in your account under the “Promos” tab.
It is best to familiarize yourself with any promotional material you receive to ascertain how to enter and participate in the particular promotion. The “More Info” button on your account banners contain details and guidelines regarding the specific promotions they advertise.
Stay up-to-date by visiting our Promotions page where you can stand to win real life prizes and Free Bets on promotions such as 4 to Score and Refer-a-Friend.
Betting via SMS with us is incredibly easy. With us not only can you Bet via SMS but we offer a wide range of functionality over SMS. Please note that currently we only offers SMS betting for the Match Result (1x2) market. We also allow SMS betting for our weekly Jackpot and daily Lucky Numbers. Click the link below to get a full "How To" guide for SMS betting, and open up a whole new world of possibilities.
To register an account on Betway, SMS Accept to 1795 (after reading our terms and conditions). We will send you a confirmation SMS with your account details.
We will always send you a confirmation of your bet, once you have staked your bet.
To place a single bet, SMS the Betway Game ID, the team you predict to win in the 90 min (Home=1, Draw=X, Away=2), and the amount you want to bet (note minimum bet GHS 1,000) to 1795 E.g. A123#2#2000.
To place a multi bet, SMS the Betway Game IDs, the team you predict to win in the 90 min (Home=1, Draw=X, Away=2), and the amount you wish to bet (note minimum bet GHS 1,000 SMS How to Ghana) to 1795.
To place a Jackpot bet SMS the Betway Jackpot ID (JP6, JP7, JP13 or JP15) and your selections to 1795.
To place a Double Chance Bet, you must SMS the Betway Game ID followed by a #DC and then your selection (1X=Home or Draw, 12=Home or Away,X2=Draw or Away), and the amount you would to bet to 1795.
To place an Under/Over Bet, SMS the Betway Game ID followed by a #Un or #OV and then your selection (15=Under/Over 1.5, 25=Under/Over 2.5, 35=Under/Over 3.5, 45=Under/Over 4.5, 55=Under/Over 5.5), and the amount you want to bet to 1795.
To place a Both Team to Score Bet, you must SMS the Betway Game ID followed by a #BT and then your selection (Yes= Both teams will score, No= Either one or no teams will score), and the amount you want to bet to 1795.
To withdraw money from a Betway account you can SMS w#the amount you wish to withdraw#your Betway pin to 1795.
Need Game IDs? Do you want Betway’s latest Game ID’s delivered straight to your phone? SMS Games to 1795 and get Betway’s Top games sent instantly. Don’t want to wait for the Top games to be played? SMS Next to 1795 to get Game IDs for the next games that are going to be played.contact us and one of our agents will be happy to assist you.
Do you have friends that love to Bet? Why not refer them to our site and get a Free Bet for yourself in the process.
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